Help

You can return your item by following the steps below:

As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-10 working days. Please note that refund times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. If you return is not approved, a member of our Customer Care team will be in touch.

Retrieve Your Shipping Notification

If you made a purchase using your levis.com.au account, retrieving your invoice is easy. If you checked out as a guest, please contact Customer Care for assistance.

1. Log into your account, and visit the orders section within your account.

2. Scroll to the order you wish to retrieve a Shipping Notification for, and click the black ‘Order Details’ button which is to the right of order status tracker.

3. In this new window of your order, below the shipping address you will see a black ‘Get Order Status Mail’ button. Click this button and enter the email address you would like to receive the Shipping Notification to.

4. A new Shipping Notification email will be sent to the email address you have entered

ITEM DAMAGED DURING SHIPMENT

If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.

To return an item, please follow the Return Instructions.Once the item is received we will assess and validate. If approved, we will refund the purchase price and shipping fee of the damaged item.

REFUNDS

Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

If an item is returned but does not comply with our Return Policy, we will not approve and process the refund. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

An account offers you a safe and fast way to order. With an account, you can also:
- View your order history.
- Save contact information including several shipping addresses.
- Track your order.
- Choose to receive email updates on new arrivals, competitions, special offers and more.

Any details you provide when creating an account are completely confidential and in accordance with our Privacy Policy.

UPDATE YOUR PERSONAL INFORMATION

It's easy to update your account information online, at any time. Simply log into your account.
If you have forgotten your password, you can reset it here. We'll email you with how to create a new one straight away.

Any details you provide in your account will be handled in accordance with our Privacy Policy

CHANGES TO YOUR ORDER

After you have clicked 'Submit Order', processing of your order will begin and we are no longer able to edit your order.
If any item was incorrectly ordered, you will need to wait for your order to arrive, and return the products in accordance to the following Return Instructions and Return Policy.
We regret it is not possible to cancel an order once it has been placed, it will need to be shipped and returned for a refund.

ORDER CANCELLATIONS

We regret it is not possible to cancel an order once it has been placed, it will need to be shipped and returned for a refund.

CANCELLED ORDERS

Occasionally, whole or parts of an order are cancelled by our system for various reasons, some of which are:
- Item not available.
- Difficultly in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
In case of cancellation, our Customer Care team will contact you. If they cannot reach you, you will receive a notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

CONTACT US

If you have a question, we'll help you find the answer.

Learn about Returns ,Shipping , and Payments.

Contact our Customer Care team:
By Email
-Topic
- First Name
- Last Name
- Email
- Phone
- Order Number
- Question

By Phone
Toll Free 1 800 625 603
Monday - Friday, 9am - 5pm (AEST).

FIND A STORE

Get directions, hours and contact info click here

SHIPPING SERVICE & COSTS

We currently only deliver to destinations in Australia. Subject to the shipping rules and restrictions below, delivery is currently free for all purchases from levis.com.au.

DELIVERY GUIDE

Allow 3 - 5 days delivery to cities in Australia.
For remote areas, delivery can take longer.

During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

SHIPPING RULES & RESTRICTIONS

Orders are processed and delivered on business days only. Business days are Monday to Friday, excluding Australian public holidays.
Customers will be required to sign for all deliveries.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.
We deliver via Australia Post (Startrack). If you have selected the option of ‘Signature not required for delivery’, the parcel will be left in a secure spot (location deemed secure by the driver) on the premises if no one is present to sign for the delivery. We recommend either a work address or someone present to accept delivery. Levi’s® does not hold any responsibility for items which are lost or stolen.

SHIPPING TO A DIFFERENT ADDRESS

When you enter your billing address details during the checkout process, you will be given the option to enter a different delivery address in the same country.

Please note that we reserve the right to contact you for further information, if you give a different delivery address to the billing address.

DELIVERY PROBLEMS

If our shipping provider cannot make delivery to you at the provided shipping address, the shipping provider will leave a contact card at your address informing you of the local Australia Post where your order can be collected from. For all orders that are held at Australia Post, you will have 7 days to collect, after which the parcel will be sent back to the Levi's(r) Return Department. If your parcel has been sent back, please call our Customer Care team for assistance. Further delivery charges may apply.

ORDER PROCESSING TIME

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is shipped, you will be notified by email.

Refer to Shipping Service & Costs for a guide on delivery times.

PAYMENT METHODS

We currently accept debit and credit cards (Visa, MasterCard, American Express), PayPal and Afterpay. Unfortunately, we are not able to accept orders over or payment information via phone.

Important information about payment:
- Debit and credit cards are not charged until ordered items are shipped.
- All cardholders are subject to validation by both Levi's(r) and the card issuer, to ensure payment security and prevent fraud.

Please note that we reserve the right to contact you for further information if there is an issue with your payment.

PAYMENT SECURITY

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorised charges appear on your credit card as a result of shopping with levis.com.au, please notify your credit card provider in accordance with its reporting rules and procedures.

Please note that Levi's(r) will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from Levi's(r) asking you to do so, do not respond and contact our Customer Care team immediately.

PRICING

All prices shown are inclusive of GST and exclusive of any delivery costs. Products and prices which are offered in store might not be offered online, and vice versa. From time to time, we may offer additional discounts for purchases made online that do not apply instore, and vice versa.

Please refer to our privacy and security policy.

YOUR CHOICES REGARDING YOUR INFORMATION

You have the right to:
- Request to be provided with your personal data which is in our possession.
- Ask for information about the ways in which we have (or may have) used your personal data in the one-year period preceding your request.
We may charge you a fee for responding to your requests. If a fee is to be charged, we will inform you of the amount beforehand and will respond to your request once payment is received.

You also have the right to:
- Make corrections to your personal data which is in our possession.
- Withdraw your consent to our use of your personal data.
Any marketing or promotional materials that we provide to you may also contain instructions on how you may unsubscribe or opt-out from receiving such materials.

We will use reasonable efforts to provide, correct or delete our records of your personal data. We may be prevented by law from complying with your request. We may also decline your request if the law permits us to do so.

In many circumstances, we need to use your personal data in order for us to provide you with products and services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use of your personal data for these purposes, it may not be possible for us to provide you with the products and services that you require.

SAFEGUARDING YOUR PERSONAL DATA

When you create an account, we ask you to setup a username and password that you can use to access your information at our site. If you want to change your username or password, or cancel your account, click on "My Account" from any page, then click on "Manage Your Account" from within the Help Desk, and follow the instructions.

We maintain appropriate administrative, technical, organisational and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthroised destruction, loss, alteration, access, disclosure or use, and other unlawful forms of processing.

We use Secure Socket Layer (SSL) technology to encrypt transmissions of sensitive information from your computer to our servers.

INTERACTING WITH SOCIAL MEDIA ON OUR WEBSITE

We may receive information from third parties through social links presented on our website in the form of social buttons like Tweet, Like, Pin It, or G+1. By clicking on one of these buttons, you will be prompted to log into the corresponding social website, and you will essentially be browsing both our website and the social platform at the same time, but your experience with the social components will be governed by the privacy and other policies of the social platform. The privacy settings you have chosen on that social platform will determine the degree to which your information is made public. We encourage you to choose your privacy settings accordingly.

In addition, you have the option of creating an account for our website using a social media account such as Facebook or Google+ or linking your existing accounts together. When you do so, you will be prompted to review and accept the terms of the application that powers the connection between our website and theirs. This will describe the types of data that may be shared between our website and the social media site. You should always review, and if necessary, adjust your privacy settings on third-party websites, applications and services before linking or connecting them to our website. You may also unlink your third-party account from the service by adjusting your settings on the third-party service.

SECURE SHOPPING

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorised charges appear on your credit card as a result of shopping with levis.com.au, please notify your credit card provider in accordance with its reporting rules and procedures.

Please note that Levi's(r) will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from Levi's(r) asking you to do so, do not respond and contact our Customer Care team immediately.

FINDING A PRODUCT

If you need help finding a product, use our product search at the top of any page. Simply enter either keywords or a product number (9 digits) in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various filters.

YOUR SHOPPING BAG

When you are shopping on levis.com.au and see something you'd like to buy, click on "Add to Bag". Items you place in "My Bag" may remain there until they are purchased or removed, so you can always see exactly what you are buying.

Options in your shopping bag:
- Change the size: Just click on another size to update it.
- Update the quantity: Click on the down arrow next to the quantity and select the number of items you want.
- Remove an item from your bag: Click on the 'Remove' button.
- Checkout: When you are ready to purchase your item(s), you will want to 'Check Out'.

CHECKOUT

Our simple checkout process is designed to help you complete your order and finalise your online shopping quickly and easily. If you have already created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account. Having an account will give you access to features such as the address book and your personal order history.

The first two steps of the checkout ask for your contact details and delivery address. If your billing address is the same as your delivery address, simply select the checkbox and the billing address will be filled out automatically. If you have stored an address during previous checkouts, you can also use the address book to select this address.

Next up is the payment information. You can either pay with your credit or debit card, or PayPal. Once you have entered all your data on this page and clicked continue, your card or PayPal account will be debited once you confirm your order on the next page. Please note that to ensure the safety of your data, your credit or debit card data will not be stored on our systems.

When you have completed your payment information you will enter a screen with your order summary. Please check all the information on this page, since this is your last opportunity to correct it. After hitting 'Confirm Order', your order will be processed. From this point on, if you have an account, you can check your order status in 'My Account'.

OUT OF STOCK

While we make every effort to maintain an ample supply of our stock, some of our most popular products run out very quickly.

Unfortunately we are unable to accept orders for items not in stock and this will result in a Cancelled Order.

OFFER REDEMPTION-PROMO CODE

To redeem a Promotion or Discount Code:
1. On the 'My Bag' page, enter the code exactly as it appears in the field provided. Note, codes are case sensitive.
2. Click 'Apply' to apply it to your order.
3. If your promo code is valid, confirmation of the promotion will be displayed in the payment summary. Only one promotional discount code per order will be accepted. After an order has been submitted, we cannot apply a discount code, though you may be able to use it on your next order.